The worsed in Sales, Sales suppot and custome service. Do not even consider and when you are old, not able to move, use yor arms or are injured in any way. They do not care.

Givinng MWEB one star is actually over rating them. I ordered the service in June 2023 while they had a special running for one month free. I made sure i explain to them that I know nothing about how fibre works and how to connect and the sales guy assured me not to worry they will do eveything for me and it will all be good. Early in June i get a call to check for a serial number on the little box I explain to them was in the unit. At the time I was injured and could not move the cupboard away from wher the box was. I phoned between 7-10 times to explain to them wat the problem is with not being able to check, telling them to send someone out. Having the cheek to ask me to ask nabours to help me???? Eventually they pitched up in mid July 2023. At this time I was still out of action. The people they use to install a little black box mounted the box almost mid way at the bottom of the wall. I asked them why and they say it is to open and cose the box. I said I do not want it there but they ignored me. I phone MWEB to complain about this and they requested me to move the cupboard and take photos knowing that I mentioned 1000 times I am not able to. Besides this they did not listen to me when I said to them I will only be able to accept parcels on Thurs and Friday, MWEB arrived with the router at my complex on Wed. I send them back. When the instalation guys arrived on Thursday I asked them to also connect the router once it arrived, almost at the same time the instalation guys were here and they said no, they do not setup, MWEB must do it. By that afternoon I was drained, erritated, and furious. I called them the next morning waiting for hours to get through to a sales person, the one is as impatient as the other and as ******** as the rest because not one is hearing my situation. To them, they made the sale and is happy. On the other hand me the paying customer is suffering because there is no service and my request for proper, no stress installatiion was totally ignored. I asked them to cancel my ubscription, to come and remove their equipmet from my home and to fix my wall where they installed their ****. I also told them that I am not paying one cent for this bull **** they sold me. MWEB sucks and are just in it to get money. I notified my bank not to let MWEB take off any money from my accont because I refuse to pay for this **** service. They are all about promise when they call you back to make the sale but when you get to the service part they are full of bull **** and lies and excuses. Biieve it, even after I asked them to cancel the service, I still get messages not to forget to setup the device. I ask you, what part of cancelling the service and come and remove your **** from my house did MWEB not understand?