S
Samkelisiwe
1 reviews | Active since Apr 2026
08 Apr 2026, 19:18
The WiFi does not co...
The WiFi does not connect on TV but it does connect on phone
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Replies (1)
Mweb's replyOfficial
09 Apr 2026, 08:25Hello Samkelisiwe,
We understand how frustrating it can be when your WiFi connects on some devices but not on your TV, especially with a new service. Getting everything connected smoothly from the start is important.
Please ensure that the WiFi password is entered correctly when connecting your TV, and that you are using the password shown on the router’s sticker.
If you are still unable to connect, please send a direct message on Hello Peter with a brief description of what happens when you try to connect, along with how many WiFi signal bars are showing on your TV. This will help the team assist you further.
Kind regards, The Mweb Team
We understand how frustrating it can be when your WiFi connects on some devices but not on your TV, especially with a new service. Getting everything connected smoothly from the start is important.
Please ensure that the WiFi password is entered correctly when connecting your TV, and that you are using the password shown on the router’s sticker.
If you are still unable to connect, please send a direct message on Hello Peter with a brief description of what happens when you try to connect, along with how many WiFi signal bars are showing on your TV. This will help the team assist you further.
Kind regards, The Mweb Team
Best regards,
Mweb's reply09 Apr 2026, 08:25
Official
Hello Samkelisiwe,
We understand how frustrating it can be when your WiFi connects on some devices but not on your TV, especially with a new service. Getting everything connected smoothly from the start is important.
Please ensure that the WiFi password is entered correctly when connecting your TV, and that you are using the password shown on the router’s sticker.
If you are still unable to connect, please send a direct message on Hello Peter with a brief description of what happens when you try to connect, along with how many WiFi signal bars are showing on your TV. This will help the team assist you further.
Kind regards, The Mweb Team
We understand how frustrating it can be when your WiFi connects on some devices but not on your TV, especially with a new service. Getting everything connected smoothly from the start is important.
Please ensure that the WiFi password is entered correctly when connecting your TV, and that you are using the password shown on the router’s sticker.
If you are still unable to connect, please send a direct message on Hello Peter with a brief description of what happens when you try to connect, along with how many WiFi signal bars are showing on your TV. This will help the team assist you further.
Kind regards, The Mweb Team
Best regards,