TS
Tshepo S
1 reviews | Active since May 2017
19 May 2017, 15:35
THE WAIT
<p>We ( LBMC) had to wait for mweb's sale department to activate a sim card for a new 3G modem which we ordered from them, we waited a week and this lead to my company functioning at low capapcity because we function soly on an internet basis. but cause we rely on that, we ( my CEO) had to call them 4 times, Sunday, Wednesday , Thursday and Friday, only to be told that it would be done within a few hours after the call. we waited, on all 4 days for the activation to be done. funny thing is we already have a modem from mweb and we had ordered another one, so we brought business to them but the activation which is still yet to happen, made it seem as if we were borrowing this modem from them. very poor service. very poor.</p>
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
19 May 2017, 16:16Good Day LBMC,
Thank you for taking the time to raise your concerns.
Our customer care representative has now tried to call the Cell number listed on the Hello Peter complaint.
Unfortunately, the call was rejected.
Please provide us an alternate time or number where we can reach you.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply19 May 2017, 16:16
Official
Good Day LBMC,
Thank you for taking the time to raise your concerns.
Our customer care representative has now tried to call the Cell number listed on the Hello Peter complaint.
Unfortunately, the call was rejected.
Please provide us an alternate time or number where we can reach you.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
29 May 2017, 11:20Good Day LBMC,
Our Sales team tried making contact with you last week and where unable to reach you.
Please provide us a preferred time and contact details in order for us to reach you.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply29 May 2017, 11:20
Official
Good Day LBMC,
Our Sales team tried making contact with you last week and where unable to reach you.
Please provide us a preferred time and contact details in order for us to reach you.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
07 Jun 2017, 10:59Good Day LBMC,
Our sales team have tried contacting you, unfortunately not been able to reach you.
They need to advise on the upgrade request.
Please note that they cannot process any upgrades if there is an outstanding balance on your account.
Please provide us an alternate contact number or email address where we can reach you.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply07 Jun 2017, 10:59
Official
Good Day LBMC,
Our sales team have tried contacting you, unfortunately not been able to reach you.
They need to advise on the upgrade request.
Please note that they cannot process any upgrades if there is an outstanding balance on your account.
Please provide us an alternate contact number or email address where we can reach you.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
09 Jun 2017, 15:41Good Day LBMC
We have not received any response to our private message sent 2 days ago.
Our sales team have tried contacting you, unfortunately not been able to reach you.
They need to advise on the upgrade request.
Please note that they cannot process any upgrades if there is an outstanding balance on your account.
We see the matter closed from our side, please call sales on *** in order for your upgrade to proceed.
http://www.mweb.co.za/aboutus/contact-us
Kind regards
MWEB Client Services
Best regards,
Mweb's reply09 Jun 2017, 15:41
Official
Good Day LBMC
We have not received any response to our private message sent 2 days ago.
Our sales team have tried contacting you, unfortunately not been able to reach you.
They need to advise on the upgrade request.
Please note that they cannot process any upgrades if there is an outstanding balance on your account.
We see the matter closed from our side, please call sales on *** in order for your upgrade to proceed.
http://www.mweb.co.za/aboutus/contact-us
Kind regards
MWEB Client Services
Best regards,