The VERY, VERY, VERY WORST organisation I have ever dealt with!

The VERY, VERY, VERY WORST organisation I have ever dealt with and they are getting worse and worse! On the 6 of December 2025 I sent an email to MWEB complaining that I could not get full access to my MWEB account. I needed access in order to 'white list' some medical practitioner’s emails that were getting spammed. Today AFTER more than THREE weeks MWEB’s technical Dept. phoned me. I voiced my displeasure very strongly with them. They did nothing more than 'defend the indefensible' and even had the audacity to tell me that they had tried to phone me previously and I did not take the call. That is NOT correct! It is OUTRIGHT NONSENSE and an insult to my intelligence! I have just checked my call log. There were NO attempts to phone me from MWEB in that regard. In addition, this person from MWEB, told me about all their VERY happy customers. I told him to check Hello Peter.com. He brushed that off by saying that is just a VERY low percentage of their customers that are posting unhappiness, not the majority. In my opinion - these guys are living in ‘cloud cuckoo land’. and could not care about trying to assist customers or the service they offer. Their fees are expensive and they offer no or limited back up service. Phoning them and getting a human on the line is near to impossible. Their chat bot is USELESS! In addition, MWeb spams my legitimate emails, usually from medical practitioners, but lets me get all sorts of spam and phishing emails in my inbox with all sorts of threats and viruses attached. The only reason that I have not cancelled my contract is because changing my email address will be such a nightmare. However, the trouble of changing may be worth it and is becoming more attractive as time moves on.