LA
Lynette A
1 reviews | Active since Feb 2020
27 May 2026, 15:50
The usual experience...
The usual experience with Mweb... Holding on for ages but I'm first in line. The Agents are generally great but how much time do we hold. Also your agent bot service does not work.... Wait for ever or an answer or none.
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Replies (1)
Mweb's replyOfficial
27 May 2026, 15:56Hello Lynette Thank you for sharing your honest feedback with us.We’re really glad to hear that our support agents continue to deliver great service when you do get through—that’s something we’re proud of. That said, we fully understand how frustrating long wait times and delays on chat or bot support can be, especially when you need assistance quickly.We can see that one of our support agents assisted you with your email issue about 10 minutes ago, and we’re pleased that your query was addressed. However, your experience leading up to that point is just as important. We’ve shared your feedback with our customer experience and digital support teams to review queue times and improve the responsiveness of both our call centre and bot service.Your feedback helps us identify where we need to do better, and we’re committed to making your support experience faster, smoother, and more reliable every time you reach out.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply27 May 2026, 15:56
Official
Hello Lynette Thank you for sharing your honest feedback with us.We’re really glad to hear that our support agents continue to deliver great service when you do get through—that’s something we’re proud of. That said, we fully understand how frustrating long wait times and delays on chat or bot support can be, especially when you need assistance quickly.We can see that one of our support agents assisted you with your email issue about 10 minutes ago, and we’re pleased that your query was addressed. However, your experience leading up to that point is just as important. We’ve shared your feedback with our customer experience and digital support teams to review queue times and improve the responsiveness of both our call centre and bot service.Your feedback helps us identify where we need to do better, and we’re committed to making your support experience faster, smoother, and more reliable every time you reach out.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,