SB
Saul B
1 reviews | Active since Jun 2010
06 Jun 2026, 15:33
The support team are excellent but to get through to the on the support call line is torture
The support team are excellent but to get through to the on the support call line is torture. 28 minutes before I could speak to anyone. Cut off twice
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Replies (1)
Mweb's replyOfficial
08 Jun 2026, 09:12Hi Saul,
We understand how frustrating that experience must have been, especially having to wait 28 minutes to reach an agent and then being cut off twice before finally getting assistance.
We understand how frustrating that experience must have been, especially having to wait 28 minutes to reach an agent and then being cut off twice before finally getting assistance.
While it’s good to hear the support you eventually received was helpful, the delay in getting through is not the experience we want you to have.
Please send us a private message with your Mweb email address or account details, and we’ll assist further from there and follow up on your query.
Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's reply08 Jun 2026, 09:12
Official
Hi Saul,
We understand how frustrating that experience must have been, especially having to wait 28 minutes to reach an agent and then being cut off twice before finally getting assistance.
We understand how frustrating that experience must have been, especially having to wait 28 minutes to reach an agent and then being cut off twice before finally getting assistance.
While it’s good to hear the support you eventually received was helpful, the delay in getting through is not the experience we want you to have.
Please send us a private message with your Mweb email address or account details, and we’ll assist further from there and follow up on your query.
Kind regards,
The Mweb Team.
The Mweb Team.