1 reviews | Active since Mar 2015
The support for Mweb is literally the worst - courier company delivered ,Open serve connected
The support for Mweb is literally the worst - courier company delivered ,Open serve connected .then the nightmare begun with with my actual service provider Mweb u can get hold of them you get a chatbox and when u try to call it takes you back to the chatbox 😩. Ive seen all tge bad reviews but still took a chance i want to cancel . Still no internet
Hi Ngoanamohube,
We understand how frustrating it is to have your installation completed but still be unable to get online. We can confirm that your Mweb service was activated today.
Please ensure your router is connected to the Openserve fibre box (ONT) and powered on. Check that the fibre and internet lights are showing normally, then restart both the ONT and router by switching them off for 30 seconds before turning them back on. Allow a few minutes for the connection to establish.
If you’re still unable to connect, please contact our support team so they can check the connection and assist you further.
Kind regards,
The Mweb Team.
Hi Ngoanamohube,
We understand how frustrating it is to have your installation completed but still be unable to get online. We can confirm that your Mweb service was activated today.
Please ensure your router is connected to the Openserve fibre box (ONT) and powered on. Check that the fibre and internet lights are showing normally, then restart both the ONT and router by switching them off for 30 seconds before turning them back on. Allow a few minutes for the connection to establish.
If you’re still unable to connect, please contact our support team so they can check the connection and assist you further.
Kind regards,
The Mweb Team.