The struggle continues!

I'd like to voice my extreme dissatisfaction with Mweb. I've been a customer for over a year and after moving house have been struggling to get a satisfactory service. <br> <br> As of today, I'm still unsure what's causing my connectivity error and it seems Mweb are none the wiser and clutching at straws (I was informed that I might have a virus). I've been struggling for over a month to get the use of internet - it's been a constant battle of following-up with Mweb, waiting for callbacks and not getting a definite answer as to what the issue is, in addition I'm now sitting with 4 routers as this was considered necessary to check for problems. <br> <br> The responsibility of dealing with Telkom has repeatedly been placed on me acting as a middleman, instead of Mweb taking responsibility for this issue and dealing with Telkom directly. It seems that neither parties are sure of what's going on and in the mean time I'm paying for a non-existent service.<br> <br> If this issue drags on any more I'll have no other recourse but to take my business elsewhere to a company that can deliver the product I'm paying for.<br> <br>