SG
Selebaleng G
1 reviews | Active since Sept 2022
27 Aug 2026, 13:46
The service was quick and efficient but the router delivered was faulty or malfunctioning
The service was quick and efficient but the router delivered was faulty or malfunctioning. The waiting time for collection and delivery take a while and the waiting deprived us of network connection which mostly affected school and official work.
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Mweb's replyOfficial
27 Aug 2026, 14:00Hi Selebaleng,
We're pleased that the support you received was quick and efficient, while also recognising the disruption caused by receiving a faulty or malfunctioning router. Having to wait for the collection and replacement process, particularly when the connection is needed for school and work, can have a significant impact.
We're pleased that the support you received was quick and efficient, while also recognising the disruption caused by receiving a faulty or malfunctioning router. Having to wait for the collection and replacement process, particularly when the connection is needed for school and work, can have a significant impact.
We appreciate you highlighting both what went well and where the experience fell short. Feedback like this gives us a clearer view of where the process can be strengthened.
We’ll continue working to improve the equipment replacement journey and reduce unnecessary delays, with the aim of getting customers back online with as little disruption as possible.
Handle your fibre account quickly and easily wherever you are with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14)
Handle your fibre account quickly and easily wherever you are with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14)
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply27 Aug 2026, 14:00
Official
Hi Selebaleng,
We're pleased that the support you received was quick and efficient, while also recognising the disruption caused by receiving a faulty or malfunctioning router. Having to wait for the collection and replacement process, particularly when the connection is needed for school and work, can have a significant impact.
We're pleased that the support you received was quick and efficient, while also recognising the disruption caused by receiving a faulty or malfunctioning router. Having to wait for the collection and replacement process, particularly when the connection is needed for school and work, can have a significant impact.
We appreciate you highlighting both what went well and where the experience fell short. Feedback like this gives us a clearer view of where the process can be strengthened.
We’ll continue working to improve the equipment replacement journey and reduce unnecessary delays, with the aim of getting customers back online with as little disruption as possible.
Handle your fibre account quickly and easily wherever you are with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14)
Handle your fibre account quickly and easily wherever you are with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14)
Kind regards,
The Mweb Team
The Mweb Team