M
Marius
1 reviews | Active since Sept 2026
01 Sept 2026, 16:16
The service is shocking
The service is shocking. When you log a technical issue they want to charge you a call out fee of R 2,200 to fix it !
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Replies (1)
Mweb's replyOfficial
01 Sept 2026, 16:46Hi Marius,
We understand your concern regarding the potential call-out fee and appreciate the opportunity to provide some clarity on how this process works.The R2,200 unnecessary call-out charge is app**** by the network provider and only becomes applicable if a technician is dispatched to the premises and it is determined that the cause of the issue is on the customer's side. Examples include a router being switched off, cables being unplugged, or other circumstances that make the technician visit unnecessary.This is why our support teams perform the relevant checks before escalating and logging a fault with the network provider. The purpose of these checks is to avoid unnecessary technician visits and the possibility of such charges being app****. We hope this provides more clarity regarding the call-out fee process. Should you require any further assistance, please continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand your concern regarding the potential call-out fee and appreciate the opportunity to provide some clarity on how this process works.The R2,200 unnecessary call-out charge is app**** by the network provider and only becomes applicable if a technician is dispatched to the premises and it is determined that the cause of the issue is on the customer's side. Examples include a router being switched off, cables being unplugged, or other circumstances that make the technician visit unnecessary.This is why our support teams perform the relevant checks before escalating and logging a fault with the network provider. The purpose of these checks is to avoid unnecessary technician visits and the possibility of such charges being app****. We hope this provides more clarity regarding the call-out fee process. Should you require any further assistance, please continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply01 Sept 2026, 16:46
Official
Hi Marius,
We understand your concern regarding the potential call-out fee and appreciate the opportunity to provide some clarity on how this process works.The R2,200 unnecessary call-out charge is app**** by the network provider and only becomes applicable if a technician is dispatched to the premises and it is determined that the cause of the issue is on the customer's side. Examples include a router being switched off, cables being unplugged, or other circumstances that make the technician visit unnecessary.This is why our support teams perform the relevant checks before escalating and logging a fault with the network provider. The purpose of these checks is to avoid unnecessary technician visits and the possibility of such charges being app****. We hope this provides more clarity regarding the call-out fee process. Should you require any further assistance, please continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand your concern regarding the potential call-out fee and appreciate the opportunity to provide some clarity on how this process works.The R2,200 unnecessary call-out charge is app**** by the network provider and only becomes applicable if a technician is dispatched to the premises and it is determined that the cause of the issue is on the customer's side. Examples include a router being switched off, cables being unplugged, or other circumstances that make the technician visit unnecessary.This is why our support teams perform the relevant checks before escalating and logging a fault with the network provider. The purpose of these checks is to avoid unnecessary technician visits and the possibility of such charges being app****. We hope this provides more clarity regarding the call-out fee process. Should you require any further assistance, please continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team