The service is great...

Hi Keegan,
Thank you for taking the time to share your feedback with us. It’s great to hear that the service itself has been meeting your expectations, and we also appreciate your honest comment around communication, as that plays a big role in the overall experience.
Your feedback will be shared with our Service Quality Team so they can review where communication can be improved and ensure interactions are clearer and more consistent.
We’ll continue focusing on strengthening both the service delivery and the way we keep customers informed. 
Kind regards,
Mweb Team