N
Ntambase
1 reviews | Active since Sept 2025
02 Sept 2026, 15:28
The service is good,...
The service is good,the network is also fair and sor far, we're only having difficulties with the network being unstable
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Mweb's replyOfficial
02 Sept 2026, 15:32Hello Ntambase
We’re glad to hear that you’re enjoying the service and finding the network fair so far. ⭐ We understand, though, that an unstable connection can quickly become frustrating, especially when you’re relying on it throughout the day.A few quick checks can help identify what may be causing the instability:• Restart your router: Switch it off for around 30 seconds, then switch it back on. This can refresh the connection and clear temporary issues.
• Check whether it affects Wi-Fi only: If possible, test the connection using an Ethernet cable. If the connection is stable on Ethernet but drops on Wi-Fi, the issue may be related to Wi-Fi coverage or interference.
• Test closer to the router: If the connection improves when you're closer to the router, walls, appliances and other wireless networks may be affecting the Wi-Fi signal.
• Try another device: This can help establish whether the instability affects the connection generally or only a particular device.If the connection continues dropping, please reach out to our Support team so they can check the line and connection from our side and assist with further troubleshooting.We appreciate you sharing the feedback and hope we can get your connection running consistently. 💙
Kind regards,
The MWEB Team
We’re glad to hear that you’re enjoying the service and finding the network fair so far. ⭐ We understand, though, that an unstable connection can quickly become frustrating, especially when you’re relying on it throughout the day.A few quick checks can help identify what may be causing the instability:• Restart your router: Switch it off for around 30 seconds, then switch it back on. This can refresh the connection and clear temporary issues.
• Check whether it affects Wi-Fi only: If possible, test the connection using an Ethernet cable. If the connection is stable on Ethernet but drops on Wi-Fi, the issue may be related to Wi-Fi coverage or interference.
• Test closer to the router: If the connection improves when you're closer to the router, walls, appliances and other wireless networks may be affecting the Wi-Fi signal.
• Try another device: This can help establish whether the instability affects the connection generally or only a particular device.If the connection continues dropping, please reach out to our Support team so they can check the line and connection from our side and assist with further troubleshooting.We appreciate you sharing the feedback and hope we can get your connection running consistently. 💙
Kind regards,
The MWEB Team
Mweb's reply02 Sept 2026, 15:32
Official
Hello Ntambase
We’re glad to hear that you’re enjoying the service and finding the network fair so far. ⭐ We understand, though, that an unstable connection can quickly become frustrating, especially when you’re relying on it throughout the day.A few quick checks can help identify what may be causing the instability:• Restart your router: Switch it off for around 30 seconds, then switch it back on. This can refresh the connection and clear temporary issues.
• Check whether it affects Wi-Fi only: If possible, test the connection using an Ethernet cable. If the connection is stable on Ethernet but drops on Wi-Fi, the issue may be related to Wi-Fi coverage or interference.
• Test closer to the router: If the connection improves when you're closer to the router, walls, appliances and other wireless networks may be affecting the Wi-Fi signal.
• Try another device: This can help establish whether the instability affects the connection generally or only a particular device.If the connection continues dropping, please reach out to our Support team so they can check the line and connection from our side and assist with further troubleshooting.We appreciate you sharing the feedback and hope we can get your connection running consistently. 💙
Kind regards,
The MWEB Team
We’re glad to hear that you’re enjoying the service and finding the network fair so far. ⭐ We understand, though, that an unstable connection can quickly become frustrating, especially when you’re relying on it throughout the day.A few quick checks can help identify what may be causing the instability:• Restart your router: Switch it off for around 30 seconds, then switch it back on. This can refresh the connection and clear temporary issues.
• Check whether it affects Wi-Fi only: If possible, test the connection using an Ethernet cable. If the connection is stable on Ethernet but drops on Wi-Fi, the issue may be related to Wi-Fi coverage or interference.
• Test closer to the router: If the connection improves when you're closer to the router, walls, appliances and other wireless networks may be affecting the Wi-Fi signal.
• Try another device: This can help establish whether the instability affects the connection generally or only a particular device.If the connection continues dropping, please reach out to our Support team so they can check the line and connection from our side and assist with further troubleshooting.We appreciate you sharing the feedback and hope we can get your connection running consistently. 💙
Kind regards,
The MWEB Team