The service I received from Mveleli was not bad
The service I received from Mveleli was not bad. He showed no interest or will to resolve my technical issue. I had to wait 20min after he introduced himself to start talking to me. Just after that he claimed that there was an outage in my area. Even after telling him or her that my issue started since Wednesday and not today he did nothing with that information. I am so disappointed and if now MWEB hire people who are disinterested to serve. I probably need to take my services somewhere.
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Mweb's replyOfficial
24 Aug 2026, 08:40Hello Gideon,
Thank you for taking the time to share your feedback. We understand your disappointment with the support experience and can appreciate how frustrating it must have been to feel that your concerns regarding an ongoing connectivity issue were not being fully explored. At the time you contacted us, there was an active fault affecting your area. As a result, detailed troubleshooting could not be completed, as the outage would have impacted the results and made them inconclusive. While we note that your issue began prior to the reported outage, the active fault needed to be resolved first before further diagnostics could be accurately performed. The outage has since been cleared. If restarting your equipment has not restored connectivity, please send us a direct message via Hello Peter confirming the status of the lights on both your router and Vumatel ONT. With this information, we will be able to assess the next appropriate steps and provide further assistance.Should the issue persist, please reach out with the requested details and we will gladly help investigate further.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. We understand your disappointment with the support experience and can appreciate how frustrating it must have been to feel that your concerns regarding an ongoing connectivity issue were not being fully explored. At the time you contacted us, there was an active fault affecting your area. As a result, detailed troubleshooting could not be completed, as the outage would have impacted the results and made them inconclusive. While we note that your issue began prior to the reported outage, the active fault needed to be resolved first before further diagnostics could be accurately performed. The outage has since been cleared. If restarting your equipment has not restored connectivity, please send us a direct message via Hello Peter confirming the status of the lights on both your router and Vumatel ONT. With this information, we will be able to assess the next appropriate steps and provide further assistance.Should the issue persist, please reach out with the requested details and we will gladly help investigate further.
Kind regards,
Mweb Team
Mweb's reply24 Aug 2026, 08:40
Official
Hello Gideon,
Thank you for taking the time to share your feedback. We understand your disappointment with the support experience and can appreciate how frustrating it must have been to feel that your concerns regarding an ongoing connectivity issue were not being fully explored. At the time you contacted us, there was an active fault affecting your area. As a result, detailed troubleshooting could not be completed, as the outage would have impacted the results and made them inconclusive. While we note that your issue began prior to the reported outage, the active fault needed to be resolved first before further diagnostics could be accurately performed. The outage has since been cleared. If restarting your equipment has not restored connectivity, please send us a direct message via Hello Peter confirming the status of the lights on both your router and Vumatel ONT. With this information, we will be able to assess the next appropriate steps and provide further assistance.Should the issue persist, please reach out with the requested details and we will gladly help investigate further.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. We understand your disappointment with the support experience and can appreciate how frustrating it must have been to feel that your concerns regarding an ongoing connectivity issue were not being fully explored. At the time you contacted us, there was an active fault affecting your area. As a result, detailed troubleshooting could not be completed, as the outage would have impacted the results and made them inconclusive. While we note that your issue began prior to the reported outage, the active fault needed to be resolved first before further diagnostics could be accurately performed. The outage has since been cleared. If restarting your equipment has not restored connectivity, please send us a direct message via Hello Peter confirming the status of the lights on both your router and Vumatel ONT. With this information, we will be able to assess the next appropriate steps and provide further assistance.Should the issue persist, please reach out with the requested details and we will gladly help investigate further.
Kind regards,
Mweb Team