The runaround

I get the run around between MetroFibre and Mweb in regards to fibre. The fibre has been installed in our complex since end November 2019 and I am still having trouble just to get fibre connected from Mweb. They say that there is no open access network for my address, but when I talk to MetroFibre they tell me that the networks are open. They both tell me that there is nothing they can do from their side. I am getting fed up with this circle of lies where no one can just try and help me with this situation. After years of good service from Mweb, this is the first time I am completely disappointed in the service, which I feel there was none in this situation.