The Restart your router technical staff.

I found that my line was running very slow the last few day and decided to give Mweb customer service a call to see what the problem might be. Day 1 and two techs later we were up to 0.5 Mbps. Still not the 2Mbps line I pay for but hey getting there. Today i tried my luck again to see if we cant get it back to the standard speed I normally would be satisfied with(Not 2Mbps as this would be impossible to accomplish in the Year 2017). I started my first conversation with a chap that sounded like he is at work today because his boss picked him up at gun point and forced him into the Mweb shuttle van. He asked me to restart my router and run a speed test Great Plan mate... Noting happens, in fact the last shred of line I had left also decided to bail on me. As do the person helping me on the line. Must have seen an opportunity to escape down the 4 th floor window. No worries I can just use my unlimited air time and phone them again. Second Tech for the day had i bright idea.. Lets restart the router and run a speed test.... OK... its fixed can you believe it. NOT... They did however picked up that there is a high attenuating reading on the line. Can you believe it we were just having a conversation about this at the last braai me and the mates. There was another reset and a few other things done from there side and I was asked to run a speed test again. Got back to the phone to explain that maybe we should explore other avenues reason being I cant even log into a speed test let alone run one.No one on the line again.I found myself having the patience of a monk visiting the upper realms. So I centered my Chi and tried one more time. The lady on the other side must have been expecting my call as the hat was passed to her in the office and she started by NOT asking me to restart the router. No she had a better plan I needed to write the new launching codes for the backup nuclear reactor NASA is planing to take with to mars. Sorry but I skipped going to IT college which in hind site I see was a mistake on my part. I thanked her for the time she gave me in trying to fix my line so i could get back to sitting around not making n living and put the phone down. I am how ever speaking to a person on the Mweb Facebook messenger at the moment he to has done a reset on my line and also picked up on that attenuating bug. I was informed that i would need to restart my router and get back to him/her if this has solved anything. You can be the judge of the outcome. This can not be such a hard thing to do. Client has a problem and calls for help,we do the best we can to help them out and we all be on the merry way.