The response time is bad

Hi Vincent, thank you for your feedback, and I hear your concern around the delay in getting through to an agent. When response times feel slow or you’re left waiting without clear progress, it naturally creates frustration, especially when you’re trying to get something resolved in the moment. That experience doesn’t reflect the level of responsiveness we aim to maintain. To help us get this properly looked into and assist you directly, please send us a private message with your details and a brief summary of your query. This will allow us to pick it up without further delay and ensure it’s handled by the right team. We’ll make sure your concern is followed through properly from there. Kind regards,
 The Mweb Team