C
Carmen
1 reviews | Active since May 2026
04 May 2026, 14:42
The query i had related to my Billing Account and Method
The query i had related to my Billing Account and Method. I reached out via the live chat option available on the Web Login page. Though the wait to chat to an agent was very long, when i eventually chatted to Carlo, the agent, he was able to effectively resolve my issue
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Mweb's replyOfficial
04 May 2026, 14:47Hi Carmen, thank you for sharing this. We’re glad to hear that although the wait time on live chat was longer than expected, Carlo was ultimately able to assist you effectively and resolve your billing query. That kind of clear resolution is exactly what we aim for once you’re connected with an agent. We also appreciate your patience while waiting to be assisted, and we’ll take note of the delay you experienced on the chat queue. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 14:47
Official
Hi Carmen, thank you for sharing this. We’re glad to hear that although the wait time on live chat was longer than expected, Carlo was ultimately able to assist you effectively and resolve your billing query. That kind of clear resolution is exactly what we aim for once you’re connected with an agent. We also appreciate your patience while waiting to be assisted, and we’ll take note of the delay you experienced on the chat queue. Kind regards,
The Mweb Team
The Mweb Team