The problem gets solved

Hi Themba,

Thank you for sharing your feedback with us. We are glad to hear that the issue was resolved successfully, and we appreciate your honest comment regarding the time it took to get in touch with an agent. Improving accessibility and response times remains a key focus area for us, and your input is valuable in helping us identify where we can do better.
Please be assured that your feedback will be shared with our Service Quality Team for review and ongoing improvement. Should you need any further assistance, you are welcome to reach out to us again via Hello Peter and we will gladly assist.

Kind regards,
Mweb Team