The person helped ov...

 Hello Keeran, Thank you for taking the time to share your experience. We understand how frustrating it can be to experience long wait times and poor responsiveness when calling in, especially when you’re trying to get assistance quickly. Your time is important, and we acknowledge the impact this can have. We’re glad to hear that you were able to receive help via WhatsApp and that your query was resolved. Your feedback regarding the difference in experience across our support channels will be shared with our Service Quality Team to help improve consistency and response times. If you require any further assistance, please feel free to send us a direct message on Hello Peter with your account details and a brief description of your query, and we will be happy to assist. Kind regards,
Mweb Team