The only challenge with Mweb is the time you'll spend queueing for help

Hi Andries,  Thank you for sharing this balanced feedback. We’re glad to hear that once you do get through to a consultant, you’re consistently assisted and supported. That personal, solution-driven service is something we aim to deliver at every interaction. At the same time, we do hear your concern around the time spent waiting in queues for assistance, as well as the limitation around debit order dates. We understand how both can impact convenience, especially when customers are working around different salary cycles such as mid-month or fortnightly payments. Your feedback around accessibility and billing flexibility is valuable, and it highlights where the overall experience can be improved to better support different customer needs. Kind regards,
 The Mweb Team