F
Fhulufhuwani
1 reviews | Active since Apr 2026
13 Apr 2026, 16:19
The online and telep...
The online and telephone customer service is very slow and they do take time to respond to the query while you wait inline for over an hour
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Mweb's replyOfficial
13 Apr 2026, 16:24Hello Fhulufhuwani.
Thank you for taking the time to share this. We understand how frustrating it is when support response times are longer than expected, especially when you are waiting for assistance and need clarity quickly. Your experience is not the standard we aim to deliver. We are escalating this feedback to the relevant support operations teams so they can review response times across both online and telephone channels and identify where improvements are needed. Our focus is to ensure faster, more seamless access to assistance, particularly during peak demand.
Kind regards,
The Mweb Team
Thank you for taking the time to share this. We understand how frustrating it is when support response times are longer than expected, especially when you are waiting for assistance and need clarity quickly. Your experience is not the standard we aim to deliver. We are escalating this feedback to the relevant support operations teams so they can review response times across both online and telephone channels and identify where improvements are needed. Our focus is to ensure faster, more seamless access to assistance, particularly during peak demand.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 16:24
Official
Hello Fhulufhuwani.
Thank you for taking the time to share this. We understand how frustrating it is when support response times are longer than expected, especially when you are waiting for assistance and need clarity quickly. Your experience is not the standard we aim to deliver. We are escalating this feedback to the relevant support operations teams so they can review response times across both online and telephone channels and identify where improvements are needed. Our focus is to ensure faster, more seamless access to assistance, particularly during peak demand.
Kind regards,
The Mweb Team
Thank you for taking the time to share this. We understand how frustrating it is when support response times are longer than expected, especially when you are waiting for assistance and need clarity quickly. Your experience is not the standard we aim to deliver. We are escalating this feedback to the relevant support operations teams so they can review response times across both online and telephone channels and identify where improvements are needed. Our focus is to ensure faster, more seamless access to assistance, particularly during peak demand.
Kind regards,
The Mweb Team