The network it self is very terrible

Hello  Jerusha Thank you for sharing your experience with us.It’s great to hear that Eugene George has been consistently supportive and gone the extra mile; we will make sure this recognition is shared with him. At the same time, we understand how frustrating it is when the network performance does not meet expectations.To help improve your connection, here are a few quick checks that often make a noticeable difference:
• Restart your router and fibre ONT, leave both off for about 2 minutes before powering them back on
• Ensure your router is placed in an open, central area, away from walls, metal objects, and other electronics
• If possible, connect via a LAN cable to test stability and isolate whether it is a WiFi-related issue
• Check how many devices are connected at once, as high usage can impact performance
• Run a speed test at different times of the day to identify if the issue is time-specific

If the issue continues, please share your details with us via private message so we can run line checks and have our technical team investigate further.

We appreciate your feedback and are committed to ensuring your connection experience matches the level of support you’ve received.

Kind regards, 
The Mweb Team