M
Mashwahla
1 reviews | Active since Apr 2026
31 Aug 2026, 20:28
The network is very ...
The network is very poor I don't understand what's the problem with it
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Replies (1)
Mweb's replyOfficial
01 Sept 2026, 10:04Hello Mashwahla,
We completely understand your concerns regarding the poor network performance you're experiencing, and we appreciate how frustrating it can be when you simply want a reliable and stable internet connection. Based on the service details, we believe you're currently using a Telkom LTE service. It is possible that the connection may have been throttled after reaching the applicable Fair Usage threshold, which can result in slower speeds and degraded performance. When the new month begins, the usage allocation resets, so we recommend rebooting the router and testing the connection again to see whether there is any improvement.If the connection remains poor after the reboot, further troubleshooting will be required. To assist with this, please send us your most recent speed test results via direct message, including:
Kind regards,
Mweb Team
We completely understand your concerns regarding the poor network performance you're experiencing, and we appreciate how frustrating it can be when you simply want a reliable and stable internet connection. Based on the service details, we believe you're currently using a Telkom LTE service. It is possible that the connection may have been throttled after reaching the applicable Fair Usage threshold, which can result in slower speeds and degraded performance. When the new month begins, the usage allocation resets, so we recommend rebooting the router and testing the connection again to see whether there is any improvement.If the connection remains poor after the reboot, further troubleshooting will be required. To assist with this, please send us your most recent speed test results via direct message, including:
- A test performed with all devices connected.
- A test performed with only one device connected to the network.
Kind regards,
Mweb Team
Mweb's reply01 Sept 2026, 10:04
Official
Hello Mashwahla,
We completely understand your concerns regarding the poor network performance you're experiencing, and we appreciate how frustrating it can be when you simply want a reliable and stable internet connection. Based on the service details, we believe you're currently using a Telkom LTE service. It is possible that the connection may have been throttled after reaching the applicable Fair Usage threshold, which can result in slower speeds and degraded performance. When the new month begins, the usage allocation resets, so we recommend rebooting the router and testing the connection again to see whether there is any improvement.If the connection remains poor after the reboot, further troubleshooting will be required. To assist with this, please send us your most recent speed test results via direct message, including:
Kind regards,
Mweb Team
We completely understand your concerns regarding the poor network performance you're experiencing, and we appreciate how frustrating it can be when you simply want a reliable and stable internet connection. Based on the service details, we believe you're currently using a Telkom LTE service. It is possible that the connection may have been throttled after reaching the applicable Fair Usage threshold, which can result in slower speeds and degraded performance. When the new month begins, the usage allocation resets, so we recommend rebooting the router and testing the connection again to see whether there is any improvement.If the connection remains poor after the reboot, further troubleshooting will be required. To assist with this, please send us your most recent speed test results via direct message, including:
- A test performed with all devices connected.
- A test performed with only one device connected to the network.
Kind regards,
Mweb Team