The Mweb IT world is not as efficient as it is purported to be!

So, to succeed in what should be a a simple job, upgrading an email account: (a) I send two unanswered emails to "sales" and after no response (b) Phone them. After idling in a time consuming holding pattern, "sales" (an extremely rude and abrupt attendant) say they can't do it,. That it must happen online and (without checking/noticing that my package cannot handle this online) they transfer me to technical (c) A 20 minute plus holding and a (very polite) technician says I have to go to sales, that THEY must do it, and he will put me through.... I THEN GET CUT OFF BY THEM!!!!! THIS SHOULD NEVER BE THAT DIFFICULT. PS: I am told the reason I cannot do this online is I have an "old package".... extremely frustrating ... and an hour of my day without success.