MM
Mamela M
1 reviews | Active since May 2026
26 May 2026, 11:50
The MWEB customer service is appalling
The MWEB customer service is appalling. I've been in queue for over an hour (1hr13min) and I'm still number 5 from 20! The chat service fails to connect a live agent since 10:13am - it is now 11:47am. My Fibre has been down since yesterday and the App fails in troubleshooting. Please tell me where I'm supposed to get the assistance I require in fixing this!
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Mweb's replyOfficial
26 May 2026, 12:27Hello Mamela Thank you for sharing this with us. Being without connectivity since yesterday, combined with extended wait times and difficulty reaching support, is understandably frustrating, especially when you need reliable assistance.Your area is currently impacted by a widespread Vumatel outage, which is affecting multiple clients and contributing to the delays you are experiencing across our support channels. The relevant teams are actively working with Vumatel to restore services as quickly as possible.While this is being resolved, your service will remain affected. There is no action required from your side at this stage. As soon as connectivity is restored, your line should come back online automatically.We appreciate your patience during this time and are committed to keeping the experience as seamless as possible once service is restored.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply26 May 2026, 12:27
Official
Hello Mamela Thank you for sharing this with us. Being without connectivity since yesterday, combined with extended wait times and difficulty reaching support, is understandably frustrating, especially when you need reliable assistance.Your area is currently impacted by a widespread Vumatel outage, which is affecting multiple clients and contributing to the delays you are experiencing across our support channels. The relevant teams are actively working with Vumatel to restore services as quickly as possible.While this is being resolved, your service will remain affected. There is no action required from your side at this stage. As soon as connectivity is restored, your line should come back online automatically.We appreciate your patience during this time and are committed to keeping the experience as seamless as possible once service is restored.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team