CK
Celine K

1 reviews | Active since Oct 2024

17 Oct 2024, 16:29

The mother of worst ever bull****ting service mweb

I have never experienced such emotionally draining service as with mweb the nightmare continues as staff do not give a flying *** aboʻUT customer services

An account was opened with mweb in my mothers name banking details my daughter in September than before the account could go life another sales agent advised no this is not the right way must be same name same bank account number 2nd acc opened in my name mid Sept the acc in my mothers name is activated 2 days a debit order goes off her acc at this point I thought ok they using the 1st acc 3 days after paying the prorate till end Sept acc in my name goes active debit order unpaid we than paid the first account next is the monthly installment in October both account are now active for one address I do a payment on my account this is on the same address service get deactivated on my name my mom acc is still active but no service as these 2 accounts are on the same router billing is ask8ng money from me emails sms no one calls.....I send emails asking mweb to fix their mess up there is no response abuse you calpnt find an email or reply to them who does that try phoning an 087 nr from a cell phone I keep emailing did know no emails will ever go to them my daugter account gets debited again no funds she is charge bank charger I start phoning spoke to a Val billing department I did not not even have a chance to c9mplain no it not her issue speak to sales I did asking them to transfer the credit from acc 1 to 2 and close 1 I spoke to tayba who advice the query will be investigated this is 9 am Friday no feedback to date after all who am I I call again Tuesday spoke to different agent had to repeat my pain again about their lack of service I could not speak to a manager or be transfer they work remote I explained again 2 acc one address close one transfer credits activate services to date no response come month end or debit order date they will want their money yet a simple task of fixing their Mix up can't be done yet again who am I a problem??????what about my bank chargers my daughters bank charger and no services please think carefully staff are not bothered to resolve this shift experience and fix their mess

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