The most useless tech support of any tech company

I want people to see how useless Mweb's tech support is. They dont bother to ready my query carefully, nor do they bother to read through all messages in the query. I need them to sort out an urgent matter for a company and this is how they deal with you... I have censored out personal info

Mr ### Jennings, Monday 20 August 2018, 11:24AM Hi there I need to re-open my ticket ref MWB ********** Please read my query carefully. I want to set an email forwarder... when I do so via the admin panel and activate the forwarder, the emails do not get forwarded to the forwarder email address and get bounced back. The forwarder email address is definitely correct. Please assist ASAP. Attached are details of the failed delivery

MWEB Help, Monday 20 August 2018, 14:33PM Hi Thank you for informing us about the difficulty you are experiencing. Please confirm which email address is the forwarding address you have been adding. ********** or ********** Please re-open this ticket with your feedback.

Mr Collin Jennings, Tuesday 21 August 2018, 15:00PM Hi the address I would like the emails to be forwarded is **********

MWEB Help, Wednesday 22 August 2018, 11:30AM Hi Have you tried using the steps supp**** in the previous message? If you would like to enable email forwarding, please follow the below steps: Go to https://myaccount.mweb.co.za Sign in Click My Account in the top right corner Click My services Click Email At Email Forwarding click EDIT Follow the onscreen steps.

Mr Collin Jennings, Wednesday 22 August 2018, 13:21PM Yes I have. As i keep saying, please read what I have said carefully. I set the forwarder, I follow the steps that you keep pointing out to me. But the emails do not get forwarded, they get bounced. I have setup other forwarders to that same email ********** from other email addresses and I have no issue. Its only this mweb email address ********** that Im having trouble with

MWEB Help, Wednesday 22 August 2018, 16:00PM Hi I have checked the ********** account and there was no forwarding address on the mailbox. I have now enabled forwarding to ********** Please test this out.

Mr Collin Jennings, Thursday 23 August 2018, 11:33AM The reason the forwarder wasn't on when you looked is because I turned it off again... because clients kept getting the same email like I have now attached and they are thinking their emails aren't delivering to ********** It says the email cant get delivered to ********** yet that email address is valid, operating and working. This is the error I have been referring to since I started talking to you guys about this. Please read everything before offering useless assistance like this. You have been no help at all with every single response you have given. I ask that you please hurry up with this as now my clients are currently getting errors when sending emails to me, I'm leaving the forwarder on to avoid any more confusion with you guys... so for the record THE FORWARDER IS SET TO ********** AND THE FORWARDER IS NOT WORKING AS I HAVE MENTIONED SINCE THE BEGINNING