E
Eugene
1 reviews | Active since Apr 2025
12 May 2026, 17:15
The live chat is not...
The live chat is not helpfull I was on the chat for more than 2 hours .
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Replies (1)
Mweb's replyOfficial
13 May 2026, 08:44Hi Eugene,
Spending more than two hours on live chat without receiving meaningful assistance is understandably frustrating, especially when you’re reaching out for help and expecting timely support.
If you’re still in need of assistance, please feel free to reach out to us via a private message on Hello Peter with a brief description of the issue, where we can engage with you directly and help move this forward more efficiently.Your experience has been noted and will be shared with our Service Quality Team for review, as responsiveness and effectiveness on our support channels are critical areas we continually work to improve. Feedback like this helps us identify where the experience is falling short. Kind regards,
Mweb Team
Spending more than two hours on live chat without receiving meaningful assistance is understandably frustrating, especially when you’re reaching out for help and expecting timely support.
If you’re still in need of assistance, please feel free to reach out to us via a private message on Hello Peter with a brief description of the issue, where we can engage with you directly and help move this forward more efficiently.Your experience has been noted and will be shared with our Service Quality Team for review, as responsiveness and effectiveness on our support channels are critical areas we continually work to improve. Feedback like this helps us identify where the experience is falling short. Kind regards,
Mweb Team
Best regards,
Mweb's reply13 May 2026, 08:44
Official
Hi Eugene,
Spending more than two hours on live chat without receiving meaningful assistance is understandably frustrating, especially when you’re reaching out for help and expecting timely support.
If you’re still in need of assistance, please feel free to reach out to us via a private message on Hello Peter with a brief description of the issue, where we can engage with you directly and help move this forward more efficiently.Your experience has been noted and will be shared with our Service Quality Team for review, as responsiveness and effectiveness on our support channels are critical areas we continually work to improve. Feedback like this helps us identify where the experience is falling short. Kind regards,
Mweb Team
Spending more than two hours on live chat without receiving meaningful assistance is understandably frustrating, especially when you’re reaching out for help and expecting timely support.
If you’re still in need of assistance, please feel free to reach out to us via a private message on Hello Peter with a brief description of the issue, where we can engage with you directly and help move this forward more efficiently.Your experience has been noted and will be shared with our Service Quality Team for review, as responsiveness and effectiveness on our support channels are critical areas we continually work to improve. Feedback like this helps us identify where the experience is falling short. Kind regards,
Mweb Team
Best regards,