Z
Zakithi
1 reviews | Active since Dec 2020
06 Sept 2026, 14:35
The live chat is a joke
The live chat is a joke. You wait for hours. My fibre still not working even after installation.
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 11:34Hello Zakithi
We genuinely understand your frustration. Having your fibre installed but still not being able to use your connection, while then waiting for hours on Live Chat for assistance, is not the start to your MWEB experience you should have had.We’ve arranged for our Vumatel Activations team to review the installation and activation status with our Vumatel partners. They’ll investigate what is still outstanding and update you directly with the next steps.We’ll ensure the matter is followed through with the relevant team so that you receive clear feedback on getting your connection up and running.
Kind regards,
The MWEB Team
We genuinely understand your frustration. Having your fibre installed but still not being able to use your connection, while then waiting for hours on Live Chat for assistance, is not the start to your MWEB experience you should have had.We’ve arranged for our Vumatel Activations team to review the installation and activation status with our Vumatel partners. They’ll investigate what is still outstanding and update you directly with the next steps.We’ll ensure the matter is followed through with the relevant team so that you receive clear feedback on getting your connection up and running.
Kind regards,
The MWEB Team
Mweb's reply07 Sept 2026, 11:34
Official
Hello Zakithi
We genuinely understand your frustration. Having your fibre installed but still not being able to use your connection, while then waiting for hours on Live Chat for assistance, is not the start to your MWEB experience you should have had.We’ve arranged for our Vumatel Activations team to review the installation and activation status with our Vumatel partners. They’ll investigate what is still outstanding and update you directly with the next steps.We’ll ensure the matter is followed through with the relevant team so that you receive clear feedback on getting your connection up and running.
Kind regards,
The MWEB Team
We genuinely understand your frustration. Having your fibre installed but still not being able to use your connection, while then waiting for hours on Live Chat for assistance, is not the start to your MWEB experience you should have had.We’ve arranged for our Vumatel Activations team to review the installation and activation status with our Vumatel partners. They’ll investigate what is still outstanding and update you directly with the next steps.We’ll ensure the matter is followed through with the relevant team so that you receive clear feedback on getting your connection up and running.
Kind regards,
The MWEB Team