The lady was very friendly and helpful

Hello Marietjie. We’re delighted to hear that our team member was friendly, helpful, and responded to your query so quickly. It’s wonderful to know that your interaction left a positive impression and made the process easier for you. Your feedback has been shared with the relevant team to recognise their dedication and to continue encouraging the high standard of service you experienced. If you ever need assistance with your account or have questions in the future, sending a direct message on Hello Peter ensures the team can respond quickly and personally. Thank you again for sharing your experience. It helps us maintain the premium, reliable service Mweb clients expect. 
Kind regards,
Mweb Team