EC
Elsie C
1 reviews | Active since Jul 2025
28 Apr 2026, 11:18
The internet is incr...
The internet is incredible their prices are amazing but their communication services are poor you wait years just to get access to a agent to fix your problems
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Replies (1)
Mweb's replyOfficial
28 Apr 2026, 11:27Hi Elsie,
Thank you for taking the time to share your honest feedback with us. We appreciate you highlighting both sides of your experience, it’s great to hear that you’re happy with the internet performance and pricing, and we understand how frustrating it is when accessing support takes longer than expected.
Waiting to reach an agent can be extremely discouraging, especially when you need help resolving an issue, and your comments around communication are important. This feedback will be shared with our Service Quality Team for review, as it helps us identify where access and responsiveness need to improve alongside the strong service offering.
Kind regards,
Mweb Team
Thank you for taking the time to share your honest feedback with us. We appreciate you highlighting both sides of your experience, it’s great to hear that you’re happy with the internet performance and pricing, and we understand how frustrating it is when accessing support takes longer than expected.
Waiting to reach an agent can be extremely discouraging, especially when you need help resolving an issue, and your comments around communication are important. This feedback will be shared with our Service Quality Team for review, as it helps us identify where access and responsiveness need to improve alongside the strong service offering.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 11:27
Official
Hi Elsie,
Thank you for taking the time to share your honest feedback with us. We appreciate you highlighting both sides of your experience, it’s great to hear that you’re happy with the internet performance and pricing, and we understand how frustrating it is when accessing support takes longer than expected.
Waiting to reach an agent can be extremely discouraging, especially when you need help resolving an issue, and your comments around communication are important. This feedback will be shared with our Service Quality Team for review, as it helps us identify where access and responsiveness need to improve alongside the strong service offering.
Kind regards,
Mweb Team
Thank you for taking the time to share your honest feedback with us. We appreciate you highlighting both sides of your experience, it’s great to hear that you’re happy with the internet performance and pricing, and we understand how frustrating it is when accessing support takes longer than expected.
Waiting to reach an agent can be extremely discouraging, especially when you need help resolving an issue, and your comments around communication are important. This feedback will be shared with our Service Quality Team for review, as it helps us identify where access and responsiveness need to improve alongside the strong service offering.
Kind regards,
Mweb Team