DS
David S
1 reviews | Active since Sept 2026
09 Sept 2026, 16:00
The impression gained is you wish to deliberately alienate your customers by not being able to provide a proper service
The impression gained is you wish to deliberately alienate your customers by not being able to provide a proper service. I was kept waiting for an hour and a half 10 days ago and half an hour today You treat your customers with contempt which is why I wish to move on. All I need from you now is the email address of the cancelations dept. In order that I do not waste my airtime again please phone me ***. By the way the MWEB call service member who "served" me should be fired. David Cairns
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Replies (1)
Mweb's replyOfficial
09 Sept 2026, 16:05Hi David,
We understand how frustrating it must have been to experience long wait times when trying to reach support and to feel that the assistance received did not meet your expectations. When customers contact us for help, they should feel supported, heard, and confident that their concerns are receiving the attention they deserve. This is not the experience we aim to provide.
We understand how frustrating it must have been to experience long wait times when trying to reach support and to feel that the assistance received did not meet your expectations. When customers contact us for help, they should feel supported, heard, and confident that their concerns are receiving the attention they deserve. This is not the experience we aim to provide.
We would appreciate the opportunity to step in and assist further. Kindly send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look to determine the best way forward.
Your feedback regarding your support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers receive the level of service and support they expect whenever they reach out to us.
Kind regards,
Mweb Team
Mweb Team
Mweb's reply09 Sept 2026, 16:05
Official
Hi David,
We understand how frustrating it must have been to experience long wait times when trying to reach support and to feel that the assistance received did not meet your expectations. When customers contact us for help, they should feel supported, heard, and confident that their concerns are receiving the attention they deserve. This is not the experience we aim to provide.
We understand how frustrating it must have been to experience long wait times when trying to reach support and to feel that the assistance received did not meet your expectations. When customers contact us for help, they should feel supported, heard, and confident that their concerns are receiving the attention they deserve. This is not the experience we aim to provide.
We would appreciate the opportunity to step in and assist further. Kindly send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look to determine the best way forward.
Your feedback regarding your support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers receive the level of service and support they expect whenever they reach out to us.
Kind regards,
Mweb Team
Mweb Team