The grass not always greener when you with MWEB

I am so disappointed at MWEB, I thought moving from Telkom to Mweb would be green pastures but seems the service is on par with Telkom. I am still awaiting my router which should have been delivered last week already and when you call there customer service you hold more then 30min without an answer. I thinking they want to compete with Telkom to be the worst ISP in South Africa.