N
Naideen
1 reviews | Active since May 2026
26 May 2026, 16:47
The FRUSTRATION!!! NEARLY 2 WEEKS TO DO A TRANFER LINE
The FRUSTRATION!!! NEARLY 2 WEEKS TO DO A TRANFER LINE. ORDER IS COMPLETED AND THE INTERNET IS STILL OFF!!!! I'M CURRENTLY WRITING EXAMS WHICH I CANNOT DO AT HOME BECAUSE I DO NOT HAVE INTERNET. I HAVE TO FIND A LOCATION TO WRITE. Between my husband and myself we used more 150GB data. Over 400 minutes in calling Mweb everyday since the 15th - 26 May 2026. IM LIVID WITH MWEB!!!! Naideen
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Mweb's replyOfficial
26 May 2026, 16:52Hi Naideen,We’re truly sorry to hear about the frustration this has caused, especially given that you are currently writing exams and have been without a stable connection for nearly two weeks. We completely understand how disruptive and stressful this situation is, particularly with the additional cost and time spent trying to get support.Please be assured that your transfer and activation issue is currently in progress with our technical third-party team, who are working to resolve the outstanding line provisioning as quickly as possible.We understand this has taken far too long, and we sincerely appreciate your patience while this is being worked on.Kind regards,
The MWEB Team
The MWEB Team
Mweb's reply26 May 2026, 16:52
Official
Hi Naideen,We’re truly sorry to hear about the frustration this has caused, especially given that you are currently writing exams and have been without a stable connection for nearly two weeks. We completely understand how disruptive and stressful this situation is, particularly with the additional cost and time spent trying to get support.Please be assured that your transfer and activation issue is currently in progress with our technical third-party team, who are working to resolve the outstanding line provisioning as quickly as possible.We understand this has taken far too long, and we sincerely appreciate your patience while this is being worked on.Kind regards,
The MWEB Team
The MWEB Team