The first agent I sp...

 Hello thereThank you for bringing this to our attention. We understand how important it is for commitments made during your interaction to be followed through, and this experience has clearly not met that expectation.We have taken this further by escalating your feedback internally and ensuring that the relevant team reviews what was discussed during your initial engagement. Our priority is to make sure that the outcome you were promised is properly addressed and that you receive clear, consistent follow-through. 
Please feel free to reach out to us via private message for any further discussion or support. 

Kind regards, 
The Mweb Team