I
Itumeleng
1 reviews | Active since May 2022
05 Jun 2026, 16:23
The experience has been great so far without any complaints
The experience has been great so far without any complaints. Please try to shorten the period spent waiting to be attended to on the phone line.
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Replies (1)
Mweb's replyOfficial
05 Jun 2026, 16:34Hi Itumeleng,
Thank you for taking the time to share your feedback. We really appreciate hearing that your overall experience has been positive, especially around the service itself.
At the same time, we understand how frustrating long wait times can be when you’re trying to get assistance. Being able to reach support quickly is important, and delays like this can definitely impact the overall experience.
Your feedback will be shared with our Service Quality Team for review and improvement, particularly around reducing call wait times and improving accessibility.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. We really appreciate hearing that your overall experience has been positive, especially around the service itself.
At the same time, we understand how frustrating long wait times can be when you’re trying to get assistance. Being able to reach support quickly is important, and delays like this can definitely impact the overall experience.
Your feedback will be shared with our Service Quality Team for review and improvement, particularly around reducing call wait times and improving accessibility.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 16:34
Official
Hi Itumeleng,
Thank you for taking the time to share your feedback. We really appreciate hearing that your overall experience has been positive, especially around the service itself.
At the same time, we understand how frustrating long wait times can be when you’re trying to get assistance. Being able to reach support quickly is important, and delays like this can definitely impact the overall experience.
Your feedback will be shared with our Service Quality Team for review and improvement, particularly around reducing call wait times and improving accessibility.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. We really appreciate hearing that your overall experience has been positive, especially around the service itself.
At the same time, we understand how frustrating long wait times can be when you’re trying to get assistance. Being able to reach support quickly is important, and delays like this can definitely impact the overall experience.
Your feedback will be shared with our Service Quality Team for review and improvement, particularly around reducing call wait times and improving accessibility.
Kind regards,
Mweb Team