Z
Zweli
1 reviews | Active since Mar 2026
18 Mar 2026, 16:20
The call centre is excellent
The call centre is excellent. Bonke helped me with my situation, but I still can't understand why my account was deactivated while my account wasn't in arrears. The call centre was excellent regardless
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Replies (1)
Mweb's replyOfficial
18 Mar 2026, 16:27 Hello Zweli.
Thank you for sharing your feedback. We’re glad to hear that Bonke and our call centre were able to assist you and provide excellent support. It’s great to know that this part of your experience met your expectations.
We understand your concern about the deactivation of your account despite it not being in arrears. Our teams are actively reviewing your account to clarify why this happened and ensure everything is fully restored. If you’d like, you can continue the conversation via private message, and we’ll provide updates directly as soon as we have more information.
Kind regards,
The Mweb Team
Thank you for sharing your feedback. We’re glad to hear that Bonke and our call centre were able to assist you and provide excellent support. It’s great to know that this part of your experience met your expectations.
We understand your concern about the deactivation of your account despite it not being in arrears. Our teams are actively reviewing your account to clarify why this happened and ensure everything is fully restored. If you’d like, you can continue the conversation via private message, and we’ll provide updates directly as soon as we have more information.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply18 Mar 2026, 16:27
Official
Hello Zweli.
Thank you for sharing your feedback. We’re glad to hear that Bonke and our call centre were able to assist you and provide excellent support. It’s great to know that this part of your experience met your expectations.
We understand your concern about the deactivation of your account despite it not being in arrears. Our teams are actively reviewing your account to clarify why this happened and ensure everything is fully restored. If you’d like, you can continue the conversation via private message, and we’ll provide updates directly as soon as we have more information.
Kind regards,
The Mweb Team
Thank you for sharing your feedback. We’re glad to hear that Bonke and our call centre were able to assist you and provide excellent support. It’s great to know that this part of your experience met your expectations.
We understand your concern about the deactivation of your account despite it not being in arrears. Our teams are actively reviewing your account to clarify why this happened and ensure everything is fully restored. If you’d like, you can continue the conversation via private message, and we’ll provide updates directly as soon as we have more information.
Kind regards,
The Mweb Team
Best regards,