R
Rod
1 reviews | Active since May 2026
22 May 2026, 18:25
The call agent I just reviewed was brilliant
The call agent I just reviewed was brilliant. I had a terrible experience with the live chat I had just before I called, all you have to do is look at it. I think I can make a valuable contribution to the on-line customer service you give your customers. I want nothing out of this other than to reduce the pathetic customer service I received, for everyone. If you call me I'll calmly give you my opinion of my experience and some possible remedies. Thank you.
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Mweb's replyOfficial
25 May 2026, 09:18Hi Rod,
Thank you for taking the time to share such detailed and thoughtful feedback with us. We truly appreciate you acknowledging the positive experience you had with the call agent, as well as your willingness to provide constructive input aimed at improving the overall online customer service experience for others.
At the same time, we recognise that your experience with the live chat fell short and did not meet expectations. Your perspective is valuable, and feedback like this helps highlight where our digital support journey needs refinement. Your comments will be shared with our Service Quality Team for review and improvement, particularly around live chat performance and consistency across support channels. Should you require additional assistance, you are welcome to reach out to us again via direct message on Hello Peter.
Kind regards,
Mweb Team
Thank you for taking the time to share such detailed and thoughtful feedback with us. We truly appreciate you acknowledging the positive experience you had with the call agent, as well as your willingness to provide constructive input aimed at improving the overall online customer service experience for others.
At the same time, we recognise that your experience with the live chat fell short and did not meet expectations. Your perspective is valuable, and feedback like this helps highlight where our digital support journey needs refinement. Your comments will be shared with our Service Quality Team for review and improvement, particularly around live chat performance and consistency across support channels. Should you require additional assistance, you are welcome to reach out to us again via direct message on Hello Peter.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 09:18
Official
Hi Rod,
Thank you for taking the time to share such detailed and thoughtful feedback with us. We truly appreciate you acknowledging the positive experience you had with the call agent, as well as your willingness to provide constructive input aimed at improving the overall online customer service experience for others.
At the same time, we recognise that your experience with the live chat fell short and did not meet expectations. Your perspective is valuable, and feedback like this helps highlight where our digital support journey needs refinement. Your comments will be shared with our Service Quality Team for review and improvement, particularly around live chat performance and consistency across support channels. Should you require additional assistance, you are welcome to reach out to us again via direct message on Hello Peter.
Kind regards,
Mweb Team
Thank you for taking the time to share such detailed and thoughtful feedback with us. We truly appreciate you acknowledging the positive experience you had with the call agent, as well as your willingness to provide constructive input aimed at improving the overall online customer service experience for others.
At the same time, we recognise that your experience with the live chat fell short and did not meet expectations. Your perspective is valuable, and feedback like this helps highlight where our digital support journey needs refinement. Your comments will be shared with our Service Quality Team for review and improvement, particularly around live chat performance and consistency across support channels. Should you require additional assistance, you are welcome to reach out to us again via direct message on Hello Peter.
Kind regards,
Mweb Team