1 reviews | Active since Apr 2012
The Blind leading the Blind
<p>Have been trying to get Wi Fi through Mweb for nearly a month. Cancelled Telkom as thought I would get better service from Mweb - what a joke! I must have done the set up with Mweb 5x - they say all us working - no Wi Fi. Call again - Mweb says it's Telkom - Telkom says it's Mweb - absolutely USELESS!! Still not resolved - tried to escalate call at Mweb - they refused! At my wits end! Not to mention each time there is a set up of all - it is at least a 30 - 40 minute. Call at MY expense - Mweb don't call back - this is like the dark ages! Furious at the ineptitude of MWeb
Good Day Caron,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will continue to contact you until the query has been resolved.
Please bear with us during this time.
Kind regards
MWEB Client Services
Good Day Caron,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will continue to contact you until the query has been resolved.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for your call yesterday . Needless to say Telkom arrived this afternoon without the right equipment to solve the issue - from the sublime to the ridiculous! I called MWeb from my line and Telkom spoke to them - however nothing resolved
Thank you for your call yesterday . Needless to say Telkom arrived this afternoon without the right equipment to solve the issue - from the sublime to the ridiculous! I called MWeb from my line and Telkom spoke to them - however nothing resolved
Hi Caron Drake
Your feedback has been added to the open escalation for the relevant department to look into and address.
Kind regards
MWEB Client Services
Hi Caron Drake
Your feedback has been added to the open escalation for the relevant department to look into and address.
Kind regards
MWEB Client Services
Absolutely nothing has been resolved, after numerous calls with MWeb technic ! The process of quick set up was done twice yesterday - STILL NO Wi Fi. I am so exasperated- I just do not know what to or say anymore!
Absolutely nothing has been resolved, after numerous calls with MWeb technic ! The process of quick set up was done twice yesterday - STILL NO Wi Fi. I am so exasperated- I just do not know what to or say anymore!
Please could you advise me what the procedure is to transfer my ADSL line back to Telkom ? Please revert without delay. Thank you
Please could you advise me what the procedure is to transfer my ADSL line back to Telkom ? Please revert without delay. Thank you