M
Mearl
1 reviews | Active since May 2026
29 May 2026, 13:33
The automated voice msg when first calling in is quiet annoying
The automated voice msg when first calling in is quiet annoying. However the agents are really helpful. I dealt with Kyle and he did help to assist through an sms even though he could not call me back as he was inbound.
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Mweb's replyOfficial
29 May 2026, 13:37Hi Mearl, we appreciate your honest feedback regarding the automated voice messaging and understand how repetitive prompts can become frustrating when trying to reach support.At the same time, it’s great to hear that Kyle was helpful and made the effort to assist you via SMS, even though he was unable to return the call directly due to being on inbound support. We’re glad the interaction was still helpful and supportive overall.Thank you for sharing your experience with us.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 13:37
Official
Hi Mearl, we appreciate your honest feedback regarding the automated voice messaging and understand how repetitive prompts can become frustrating when trying to reach support.At the same time, it’s great to hear that Kyle was helpful and made the effort to assist you via SMS, even though he was unable to return the call directly due to being on inbound support. We’re glad the interaction was still helpful and supportive overall.Thank you for sharing your experience with us.Kind regards,
The Mweb Team
The Mweb Team