LB
Loretta B
1 reviews | Active since Nov 2009
11 Sept 2026, 20:50
The assistance from ...
The assistance from Mbali was top notch, but to get hold of her @ Mweb was more than an hour.
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Mweb's replyOfficial
14 Sept 2026, 09:09Hi Loretta,
We’re glad to hear that Mbali provided such excellent assistance once you were connected with her. At the same time, we recognise how frustrating it must have been to wait for more than an hour before reaching the support you needed. We appreciate you sharing both sides of your experience, as getting timely assistance is just as important as the quality of support provided.Manage your account and stay connected with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
We’re glad to hear that Mbali provided such excellent assistance once you were connected with her. At the same time, we recognise how frustrating it must have been to wait for more than an hour before reaching the support you needed. We appreciate you sharing both sides of your experience, as getting timely assistance is just as important as the quality of support provided.Manage your account and stay connected with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
Mweb's reply14 Sept 2026, 09:09
Official
Hi Loretta,
We’re glad to hear that Mbali provided such excellent assistance once you were connected with her. At the same time, we recognise how frustrating it must have been to wait for more than an hour before reaching the support you needed. We appreciate you sharing both sides of your experience, as getting timely assistance is just as important as the quality of support provided.Manage your account and stay connected with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
We’re glad to hear that Mbali provided such excellent assistance once you were connected with her. At the same time, we recognise how frustrating it must have been to wait for more than an hour before reaching the support you needed. We appreciate you sharing both sides of your experience, as getting timely assistance is just as important as the quality of support provided.Manage your account and stay connected with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team