C
Christiaan
1 reviews | Active since Sept 2026
03 Sept 2026, 18:13
The agents takes to ...
The agents takes to long to respond on the app wifi is only 3mbs and we took the 30mbs but other than that great delivery time and easy to set up
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Replies (1)
Mweb's replyOfficial
04 Sept 2026, 08:25Good morning
We’re pleased to hear that your delivery was quick and that getting everything set up was an easy process. 💙 We also appreciate you highlighting the areas where the experience could be better, particularly the response times on the App and the Wi-Fi performance.For a 30 Mbps package, getting only around 3 Mbps over Wi-Fi is certainly worth looking into. Wi-Fi performance can be affected by factors such as distance from the router, walls and other obstacles, interference from nearby networks, and whether your device is connected to the 2.4 GHz or 5 GHz network.
A few checks can help identify where the slowdown is happening:• Test close to the router: This helps determine whether distance or signal strength is affecting the speed.
• Try the 5 GHz network: Where supported, 5 GHz can provide faster speeds and less interference over shorter distances.
• Test another device: This helps establish whether the issue is specific to one device.
• Try an Ethernet connection: A wired test removes Wi-Fi variables and gives a better indication of the actual connection speed.
• Run the test at different times: If speeds are consistently low, including when connected via Ethernet, our technical team can investigate further.
If you’re still seeing around 3 Mbps after these checks, we’d be happy to take a closer look and help establish what may be affecting your connection.We also hear you on the App response times. When you need assistance, you should be able to get the support you need without unnecessary waiting, and your feedback is valuable in helping us improve that experience.Thank you for choosing MWEB and for sharing such balanced feedback with us. 💙
Kind regards,
The MWEB Team
We’re pleased to hear that your delivery was quick and that getting everything set up was an easy process. 💙 We also appreciate you highlighting the areas where the experience could be better, particularly the response times on the App and the Wi-Fi performance.For a 30 Mbps package, getting only around 3 Mbps over Wi-Fi is certainly worth looking into. Wi-Fi performance can be affected by factors such as distance from the router, walls and other obstacles, interference from nearby networks, and whether your device is connected to the 2.4 GHz or 5 GHz network.
A few checks can help identify where the slowdown is happening:• Test close to the router: This helps determine whether distance or signal strength is affecting the speed.
• Try the 5 GHz network: Where supported, 5 GHz can provide faster speeds and less interference over shorter distances.
• Test another device: This helps establish whether the issue is specific to one device.
• Try an Ethernet connection: A wired test removes Wi-Fi variables and gives a better indication of the actual connection speed.
• Run the test at different times: If speeds are consistently low, including when connected via Ethernet, our technical team can investigate further.
If you’re still seeing around 3 Mbps after these checks, we’d be happy to take a closer look and help establish what may be affecting your connection.We also hear you on the App response times. When you need assistance, you should be able to get the support you need without unnecessary waiting, and your feedback is valuable in helping us improve that experience.Thank you for choosing MWEB and for sharing such balanced feedback with us. 💙
Kind regards,
The MWEB Team
Mweb's reply04 Sept 2026, 08:25
Official
Good morning
We’re pleased to hear that your delivery was quick and that getting everything set up was an easy process. 💙 We also appreciate you highlighting the areas where the experience could be better, particularly the response times on the App and the Wi-Fi performance.For a 30 Mbps package, getting only around 3 Mbps over Wi-Fi is certainly worth looking into. Wi-Fi performance can be affected by factors such as distance from the router, walls and other obstacles, interference from nearby networks, and whether your device is connected to the 2.4 GHz or 5 GHz network.
A few checks can help identify where the slowdown is happening:• Test close to the router: This helps determine whether distance or signal strength is affecting the speed.
• Try the 5 GHz network: Where supported, 5 GHz can provide faster speeds and less interference over shorter distances.
• Test another device: This helps establish whether the issue is specific to one device.
• Try an Ethernet connection: A wired test removes Wi-Fi variables and gives a better indication of the actual connection speed.
• Run the test at different times: If speeds are consistently low, including when connected via Ethernet, our technical team can investigate further.
If you’re still seeing around 3 Mbps after these checks, we’d be happy to take a closer look and help establish what may be affecting your connection.We also hear you on the App response times. When you need assistance, you should be able to get the support you need without unnecessary waiting, and your feedback is valuable in helping us improve that experience.Thank you for choosing MWEB and for sharing such balanced feedback with us. 💙
Kind regards,
The MWEB Team
We’re pleased to hear that your delivery was quick and that getting everything set up was an easy process. 💙 We also appreciate you highlighting the areas where the experience could be better, particularly the response times on the App and the Wi-Fi performance.For a 30 Mbps package, getting only around 3 Mbps over Wi-Fi is certainly worth looking into. Wi-Fi performance can be affected by factors such as distance from the router, walls and other obstacles, interference from nearby networks, and whether your device is connected to the 2.4 GHz or 5 GHz network.
A few checks can help identify where the slowdown is happening:• Test close to the router: This helps determine whether distance or signal strength is affecting the speed.
• Try the 5 GHz network: Where supported, 5 GHz can provide faster speeds and less interference over shorter distances.
• Test another device: This helps establish whether the issue is specific to one device.
• Try an Ethernet connection: A wired test removes Wi-Fi variables and gives a better indication of the actual connection speed.
• Run the test at different times: If speeds are consistently low, including when connected via Ethernet, our technical team can investigate further.
If you’re still seeing around 3 Mbps after these checks, we’d be happy to take a closer look and help establish what may be affecting your connection.We also hear you on the App response times. When you need assistance, you should be able to get the support you need without unnecessary waiting, and your feedback is valuable in helping us improve that experience.Thank you for choosing MWEB and for sharing such balanced feedback with us. 💙
Kind regards,
The MWEB Team