RM
Ray M
1 reviews | Active since Feb 2012
02 Jun 2026, 14:36
The agent who assist...
The agent who assisted me was very competent and I would give a fiver star review if I don't have to hang on so long before I got to talk to him!
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
02 Jun 2026, 15:04Hi Ray, It’s great to hear that once you reached the agent, the support itself was strong and left you confident in the assistance you received. That level of competence and clarity is exactly what we aim for. The extended wait time before getting through is clearly the part that took away from the overall experience, and your feedback on this is noted as it directly impacts how smoothly customers are able to access that support in the first place. We appreciate you taking the time to share both sides of your experience. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 15:04
Official
Hi Ray, It’s great to hear that once you reached the agent, the support itself was strong and left you confident in the assistance you received. That level of competence and clarity is exactly what we aim for. The extended wait time before getting through is clearly the part that took away from the overall experience, and your feedback on this is noted as it directly impacts how smoothly customers are able to access that support in the first place. We appreciate you taking the time to share both sides of your experience. Kind regards,
The Mweb Team
The Mweb Team