NG
Natasha G
1 reviews | Active since Apr 2014
26 Mar 2026, 09:47
The agent was excell...
The agent was excellent handled me so calmly even though i was stressed because I have no internet, he managed to calm me down and give me hope that I will be connected soon
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
26 Mar 2026, 09:54Hi Natasha,
Thank you for sharing your experience. We completely understand how stressful it must have been to be without internet, and we recognise how unsettling this situation can feel. It’s wonderful to hear that our agent was able to remain calm, guide you through the process, and provide reassurance during this time.
We’ve noted your feedback with the Service Quality Team to recognise the agent’s efforts and to continue improving our customer experience. If you need any further support or updates, you can send us a direct message on Hello Peter, and our team will be ready to assist.
We’re committed to ensuring your connection is restored smoothly and will continue working to provide reliable and supportive service every step of the way.
Kind regards,
Mweb Team
Thank you for sharing your experience. We completely understand how stressful it must have been to be without internet, and we recognise how unsettling this situation can feel. It’s wonderful to hear that our agent was able to remain calm, guide you through the process, and provide reassurance during this time.
We’ve noted your feedback with the Service Quality Team to recognise the agent’s efforts and to continue improving our customer experience. If you need any further support or updates, you can send us a direct message on Hello Peter, and our team will be ready to assist.
We’re committed to ensuring your connection is restored smoothly and will continue working to provide reliable and supportive service every step of the way.
Kind regards,
Mweb Team
Mweb's reply26 Mar 2026, 09:54
Official
Hi Natasha,
Thank you for sharing your experience. We completely understand how stressful it must have been to be without internet, and we recognise how unsettling this situation can feel. It’s wonderful to hear that our agent was able to remain calm, guide you through the process, and provide reassurance during this time.
We’ve noted your feedback with the Service Quality Team to recognise the agent’s efforts and to continue improving our customer experience. If you need any further support or updates, you can send us a direct message on Hello Peter, and our team will be ready to assist.
We’re committed to ensuring your connection is restored smoothly and will continue working to provide reliable and supportive service every step of the way.
Kind regards,
Mweb Team
Thank you for sharing your experience. We completely understand how stressful it must have been to be without internet, and we recognise how unsettling this situation can feel. It’s wonderful to hear that our agent was able to remain calm, guide you through the process, and provide reassurance during this time.
We’ve noted your feedback with the Service Quality Team to recognise the agent’s efforts and to continue improving our customer experience. If you need any further support or updates, you can send us a direct message on Hello Peter, and our team will be ready to assist.
We’re committed to ensuring your connection is restored smoothly and will continue working to provide reliable and supportive service every step of the way.
Kind regards,
Mweb Team