The agent Raylene was one of the best who has helped me

Hi Elsie, we’re really pleased to hear that Raylene provided such a smooth and helpful support experience once you were connected. 

At the same time, we understand that waiting 3 hours for assistance is far from ideal, especially when you need support urgently. While we’re glad the issue was handled efficiently once it reached the right hands, the delay in getting through is something we know impacts the overall experience significantly. 

Your feedback helps highlight both the value of strong technical support and the importance of improving response times so customers can receive help faster when they need it most. 

Thank you for taking the time to share your experience and for recognising Raylene’s effort and professionalism. 

Kind regards,
 The Mweb Team