TK
Theresa K
1 reviews | Active since Oct 2016
31 Aug 2026, 12:52
The agent helping was excellent, helpful, patient and knowledgeable and provided excellent service
The agent helping was excellent, helpful, patient and knowledgeable and provided excellent service. Holding on for 45min before talking to an agent is not acceptable to me.
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Replies (1)
Mweb's replyOfficial
31 Aug 2026, 13:08Hi Theresa,
We’re pleased to hear that the agent assisting you was excellent, patient, knowledgeable and able to provide the support you needed. At the same time, we understand that waiting 45 minutes to reach an agent is frustrating and falls short of the experience you should have.We appreciate you highlighting both aspects of your experience, as getting through to the right person promptly is just as important as the quality of assistance once connected.For added convenience, you can also manage your Mweb services and account anytime with the Getting Started with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
We’re pleased to hear that the agent assisting you was excellent, patient, knowledgeable and able to provide the support you needed. At the same time, we understand that waiting 45 minutes to reach an agent is frustrating and falls short of the experience you should have.We appreciate you highlighting both aspects of your experience, as getting through to the right person promptly is just as important as the quality of assistance once connected.For added convenience, you can also manage your Mweb services and account anytime with the Getting Started with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 13:08
Official
Hi Theresa,
We’re pleased to hear that the agent assisting you was excellent, patient, knowledgeable and able to provide the support you needed. At the same time, we understand that waiting 45 minutes to reach an agent is frustrating and falls short of the experience you should have.We appreciate you highlighting both aspects of your experience, as getting through to the right person promptly is just as important as the quality of assistance once connected.For added convenience, you can also manage your Mweb services and account anytime with the Getting Started with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
We’re pleased to hear that the agent assisting you was excellent, patient, knowledgeable and able to provide the support you needed. At the same time, we understand that waiting 45 minutes to reach an agent is frustrating and falls short of the experience you should have.We appreciate you highlighting both aspects of your experience, as getting through to the right person promptly is just as important as the quality of assistance once connected.For added convenience, you can also manage your Mweb services and account anytime with the Getting Started with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team