CK
Cecile K
1 reviews | Active since Oct 2014
09 Jun 2026, 09:25
THANK YOU FOR SERVICE EXCELLENCE< FB MWEB TEAM
I promised the FB SOCIAL MEDIA TEAM that I'd give them a shout-out on Hello Peter. Contrary to my experiences with holding on for 2 hours and then having my call cut, and waiting for hour after hour on the website and on WhatsApp, the social media FB team is on the ball. When there is NO way of sending proof of payment to MWEB, THIS TEAM sends the proof to the right people. THANK YOU FOR YOUR SERVICE EXCELLENCE!! All of you.
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Mweb's replyOfficial
09 Jun 2026, 09:54Hi Cecile,
While we understand that your experience across some of our support channels was frustrating, it’s incredibly encouraging to hear that our Facebook Social Media Team was able to step in and help when you needed assistance most.
We're especially pleased that they were able to take ownership of the situation, ensure your proof of payment reached the correct team, and provide the support needed to move things forward. Feedback like yours highlights the impact that dedicated and proactive service can have during challenging situations.
We’ll be sure to pass your appreciation on to the entire team. Thank you for recognising their efforts and for sharing your experience.
Kind regards,
Mweb Team
While we understand that your experience across some of our support channels was frustrating, it’s incredibly encouraging to hear that our Facebook Social Media Team was able to step in and help when you needed assistance most.
We're especially pleased that they were able to take ownership of the situation, ensure your proof of payment reached the correct team, and provide the support needed to move things forward. Feedback like yours highlights the impact that dedicated and proactive service can have during challenging situations.
We’ll be sure to pass your appreciation on to the entire team. Thank you for recognising their efforts and for sharing your experience.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 09:54
Official
Hi Cecile,
While we understand that your experience across some of our support channels was frustrating, it’s incredibly encouraging to hear that our Facebook Social Media Team was able to step in and help when you needed assistance most.
We're especially pleased that they were able to take ownership of the situation, ensure your proof of payment reached the correct team, and provide the support needed to move things forward. Feedback like yours highlights the impact that dedicated and proactive service can have during challenging situations.
We’ll be sure to pass your appreciation on to the entire team. Thank you for recognising their efforts and for sharing your experience.
Kind regards,
Mweb Team
While we understand that your experience across some of our support channels was frustrating, it’s incredibly encouraging to hear that our Facebook Social Media Team was able to step in and help when you needed assistance most.
We're especially pleased that they were able to take ownership of the situation, ensure your proof of payment reached the correct team, and provide the support needed to move things forward. Feedback like yours highlights the impact that dedicated and proactive service can have during challenging situations.
We’ll be sure to pass your appreciation on to the entire team. Thank you for recognising their efforts and for sharing your experience.
Kind regards,
Mweb Team