1 reviews | Active since Dec 2011
Terribly slow ADSL speed
<p>So I doubled the speed on my ADSL line with Mweb and an now getting worse speeds than I was getting before upgrading! They keep blaming Telkom, but they're supposed to manage the line. Guys this is getting ridiculous, I'm not getting what I pay for. I've l contacted you guys numerous times already and nothings been done. </p>
Good day Kyle
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we have escalated this to the relevant department to investigate. We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good day Kyle
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we have escalated this to the relevant department to investigate. We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good Day Kyle
Our Technical Specialists has since been in contact with you.
They have confirmed that the connection is working at the moment.
Please do let us know should you require any further assistance from us.
kind regards
MWEB Client Services
Best regards,
Good Day Kyle
Our Technical Specialists has since been in contact with you.
They have confirmed that the connection is working at the moment.
Please do let us know should you require any further assistance from us.
kind regards
MWEB Client Services
Best regards,
And the slow speed and bad connection have returned - going two days now.
And the slow speed and bad connection have returned - going two days now.