Terrible Terrible Service

We need assistance, regarding the technical help to name a few. We have been trying to get our internet back up for 3hrs today and we still did not get a response and their comms channel which they refer to be the best, no one bothers to even respond. our office router has been on softlock and we have not been able to do any work today. Who is going to cover today's loss? Mweb does not even deserve even 1 star but -------000000. please assist