1 reviews | Active since Oct 2014
Terrible terrible MWeb retention service.
The most frustrating service you can request for. It is now the 1st of April andy account is still not downgraded to what I have requested for. This is a **** from MWeb such a well known brand to have agents telling you that it will be done and yet nothing. They told me all will beade and handled so that on the 1 April it will be reflecting the downgrade request that I made in February and still nothing. I have been deceived by your retention agent and it is so frustrating to take over 40 minutes waiting to be assisted and the once you are through you are not assisted after spending so much money to call them and there is no direct line to their retention team. This is really pathetic service to have to go to such length to get real assistance. It is the second review I write which they told me to respond here for further assistance regarding this matter. I don't understand what kind of a team/company would want such reviews. I want to be refunded the money that was promised will be refunded after the downgrade takes place. They told me to pay the amount showing and it will be credited onto my account of MWeb and nothing has happened yet. This happened on the 25 March if not the 26 March. You are really disappointing MWeb. You are not at the level you used to be. Honestly people just use MWeb because of trust of the company being one of the longest serving companies to people and that we are fond of. Your downfall will be your agents and reliability.
How long until such a simple request is initiated. What do I have e to do to get service as calling and complaining is not helping at all. The billing team is great but your retention is the issue in my regard. I wonder how many people have the same issue which is really wrong of you to mislead clients just to have them hangup the call and not even providing reference numbers. This is really time consuming going back and forth as if it's a favour you are doing for me providing the service where as I am paying for this service and it is not free.
We completely understand how frustrating this experience has been, especially given the repeated delays, long waiting times, and lack of clarity around your downgrade request and refund. We sincerely acknowledge the effort and trust you’ve placed in Mweb, and we appreciate you taking the time to share these details.
Your account has been escalated to our Retention Team, who will review the matter thoroughly and reach out to you directly with feedback as soon as possible. While they work on this, if you require any further assistance, please send us a direct message on Hello Peter so we can ensure your concerns are addressed promptly.
Thank you for your patience and understanding while the team works to resolve this matter.
Kind regards,
The Mweb Team
We completely understand how frustrating this experience has been, especially given the repeated delays, long waiting times, and lack of clarity around your downgrade request and refund. We sincerely acknowledge the effort and trust you’ve placed in Mweb, and we appreciate you taking the time to share these details.
Your account has been escalated to our Retention Team, who will review the matter thoroughly and reach out to you directly with feedback as soon as possible. While they work on this, if you require any further assistance, please send us a direct message on Hello Peter so we can ensure your concerns are addressed promptly.
Thank you for your patience and understanding while the team works to resolve this matter.
Kind regards,
The Mweb Team
The Mweb Team
The Mweb Team